Testimonials

 

Thorough, efficient & friendly

I have found Exchange Property Management to be the best agency I have ever dealt with. Initially signing the lease was done thoroughly, efficiently and in a friendly manner. Any issues I have had during the rental period were dealt with promptly. Overall, the most outstanding aspect is that I have been treated with respect. I would recommend Exchange Property Management to any potential tenants.

-Kate Ann Jones

 

A pleasure to deal with 

I have used Ian and his team for both sales and property management over the past years. I have found Exchange Property Sales & Management a pleasure to deal with, very reliable, honest and professional in their sales and property management teams.

I have  no problems in recommending Exchange Property as I found them very easy to work with over the past years.

- Alan Corcoran

 

Easy & Professional   

I want to say how happy I am with you and your agency.

Its not often we ever have problems, but whenever we have you and your agency have consistently been above and beyond our expectations.

I’m sure I’ve given similar feedback to you and your team previously but it definitely bears repeating.

If you ever need customer advocacy for landlords etc, feel free to send them my way.

Thank you again.

-Michael Ryan

 

A breath of fresh air in the real estate game

In 2000 I fell in love, got married and went to live in Turkey for 10 years. 

You know, it was one of those things. So it was time to get my house in order (literally) and transfer my terrace in Surry Hills from a cosy home into a negatively geared financial juggernaut...

I made 6 cold calls to various agents and met with the first 5 only to be left decidedly unimpressed. They all turned up in German cars (you know what I mean) and promised the earth.

Exchange realty (subsequently Exchange Property) turned up in a small, immaculately kept Nissan Pulsar. Already, they were well in front of the pack. While their commission rate was the same, the service level was way in excess of any other real estate agent I had ever experienced. 

I spent 10 years in Turkey and Exchange managed: 

  1. A minor renovation 
  2. A fire that knocked out the entire row of terraces (which originated in my fuse box) 
  3. A break-in and the subsequent insurance claim 
  4. A collapsed roof 
  5. An entire replacement of the boundary fence 
  6. Application and removal of some seriously large trees 
  7. Annual graffiti removal 
  8. Everything that required compliance 
  9. A major renovation 
  10. Annual rental increases 
  11. And only 3 different tenants in a 14 year period! 

On my return from Turkey, I decided to sell. Again, Exchange was more than competitive with their selling proposition so I engaged them. I had to sell prior to the end of the FY 2013/14 which only left us 8 weeks. Within 3 weeks, the team at Exchange had three solid offers which were all above my reserve. I instructed them to take the highest offer. Ian from Exchange said he could do better and suggested we hold a private auction on site and I set the reserve slightly under the highest offer. We did, and he got me an extra 10.5% above the price I had originally instructed them to accept!

Now that's what I call a breath of fresh air in the real estate game.

-Duncan